Overview

At Yachikang Dental Lab, we ship precision-crafted restorations to dental clinics and laboratories across the US, Europe, and Australia. This page explains how our shipping process works, what to expect for delivery timelines, and how we handle shipping-related issues.

Shipping Process

Every case is carefully packaged to protect the restoration during transit. Once production and quality control are complete, we ship your case using trusted international couriers with tracking provided for every shipment.

How We Use Your Information

We use the information collected to:

  • Provide quotations and process your case orders
  • Communicate with you regarding production status and delivery
  • Improve our services and website experience
  • Respond to inquiries and provide customer support

Shipping Time-frames

Shipping time varies by destination and courier service selected. On average, international shipments to the US, Europe, and Australia arrive within regular business days after production is complete. You’ll receive a tracking number as soon as your case ships, so you can monitor delivery in real time.

Shipping Costs

Shipping costs are calculated based on destination, package weight, and courier service, and will be included in your case quotation. There are no hidden shipping fees.

Customs & Duties

International shipments may be subject to customs duties or import taxes depending on your country’s regulations. These charges, if applicable, are the responsibility of the receiving clinic or laboratory.

Damaged or Lost Shipments

If your case arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and restoration. We will work with you to arrange a replacement or remake as needed.

If a shipment is delayed or lost in transit, please reach out to our team with your tracking number, and we’ll follow up with the courier on your behalf.

Returns

Since every restoration is custom-manufactured to a specific patient’s case, we do not accept general returns. If there is a fit or quality issue related to a manufacturing error on our part, please refer to our Refund & Returns Policy for information on remakes and adjustments.

Need help?

For any questions about shipping, tracking, or a shipping-related issue with your case, contact us at lab@yachikangdent.com or hotline: +6011 1092 8569