Overview
This Privacy Policy explains how Yachikang Dental Lab (“we,” “our,” or “us”) collects, uses, and protects information when dental clinics and laboratories (“you,” “clients”) interact with our website, request quotations, or send case files for production.
Information We Collect
When you contact us, request a quote, or submit a case, we may collect:
- Contact details (name, email, phone number, company/lab name)
- Case-related files (digital scans, photos, prescriptions, shade information)
- Shipping and billing information
- Communication records (emails, WhatsApp messages, form submissions)
How We Use Your Information
We use the information collected to:
- Provide quotations and process your case orders
- Communicate with you regarding production status and delivery
- Improve our services and website experience
- Respond to inquiries and provide customer support
Data Sharing
We may share necessary information with trusted third parties strictly for order fulfillment, such as shipping/courier partners, and payment processors only to the extent required to complete your order.
Data Security
We take reasonable technical and organizational measures to protect the personal and case information you share with us from unauthorized access, alteration, or disclosure.
Cookies
Our website may use cookies to improve browsing experience and analyze site traffic. You can disable cookies through your browser settings at any time.
Data Retention
We retain client and case information only as long as necessary to fulfill our services and comply with legal or business record-keeping requirements.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Need help?
For questions about this Privacy Policy or how your information is handled, contact us at lab@yachikangdent.com or hotline: +6011 1092 8569
