Effective Date: August 4, 2026 | Last Updated: August 4, 2026

At Yachikang Dent, we believe that long-term partnerships with dental practices and laboratories are built on trust, precision, and reliable quality. We are committed to delivering world-class dental restorations from Zirconia crowns and E-max to Implant prosthetics and CAD/CAM frameworks that perfectly match your specifications.

To show our dedication to your complete peace of mind, we proudly back our craftsmanship with a 100% Risk-Free Cash Back Guarantee.

1. Our Commitment to Excellence

Every case sent to Yachikang Dent undergoes strict multi-stage Quality Control (QC) checks by senior dental technicians. We verify margin integrity, occlusion, shade accuracy, and anatomical contouring before shipment.

If a restoration fails to meet our technical standards or your explicit case instructions, we will make it right guaranteed.

2. How the Cash Back Guarantee Works

If you receive a custom restoration from Yachikang Dent that is clinically unusable due to a manufacturing defect or laboratory error, you are eligible for one of the following options:

  • Free Priority Remake: We will remake the case at zero charge with expedited production and courier delivery.
  • Account Credit: We can issue a full credit applied directly to your statement for future cases.
  • Full Cash Refund: If you prefer not to receive a remake or credit, we will issue a direct refund to your original payment method.

3. Eligibility Criteria for Cash Refund

To qualify for a Cash Back refund, the following guidelines apply:

  • Notice Period: Claims or refund requests must be submitted within 30 days of receiving the case.
  • Return of Work: The original restoration, along with original working models or impression materials (if requested), must be made available for technical inspection or returned to our facility.
  • Laboratory Error Verification: The defect or issue must be attributable to laboratory production, design error, or material defect, rather than incorrect clinical impressions or altered treatment plans.

4. Exclusions & Limitations

While we strive to accommodate our clinical partners fully, the Cash Back Guarantee does not apply under the following scenarios:

  • Post-Submission Changes: Changes to shade, preparation margins, or treatment design requested after the restoration has been fabricated.
  • Sub-Optimal Scans/Impressions: Cases where our technical team advised that the submitted STL scan/impression was inadequate, but the clinician authorized us to proceed “as is.
  • Clinical Accidental Damage: Structural failures occurring during clinical try-in, intraoral adjustments, seating procedures, or patient misuse.

5. How to File a Guarantee Claim

Filing a refund or credit request is fast and straightforward:

  • Contact Our Support Team: Email us at lab@yachikangdent.com or message our official WhatsApp at +60 11 1092 8569.
  • Provide Details: Include your Case ID / Patient Name, a brief description of the issue, and clear clinical photos/video showing the concern.
  • Review & Resolution: Our technical manager will review your claim within 24-48 business hours and arrange for your refund, credit, or remake immediately.

6. Questions & Client Support

If you have any questions about our Quality Assurance policies or would like to discuss a specific case, please contact us: