Refund and Returns Policy - Yachikang Dent

Overview

At Yachikang Dental Lab, we stand behind the quality of every restoration we produce. Since our products are custom-manufactured to each patient’s specifications, this policy explains how we handle remakes, adjustments, and shipping issues rather than standard product returns.

Remake & Adjustment Policy

If a restoration does not fit as expected due to a manufacturing error on our part, we will remake or adjust it at no additional cost. To request a remake, please contact us within 30 days of receiving the case, along with:

A description of the issue
Photos of the fit/shade concern where applicable
The original case reference number

Cases Not Eligible for Free Remake

The following situations are not covered under free remake:

Errors resulting from inaccurate impressions, scans, or bite registration provided by the client
Changes in patient anatomy or condition after the case was submitted
Requests made more than 30 days after delivery
Damage occurring after the restoration has left our facility due to mishandling

Shipping Damage Claims

If a case arrives damaged during shipping, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or remake as appropriate.

Cancellations

Cases can be cancelled free of charge before production begins. Once milling, casting, or layering has started, cancellation may not be possible, or a partial charge may apply to cover work already completed.